Last Updated: 08/05/2026

Welcome to Makanologic Foods. Customer satisfaction is important to us. As a multi-vendor marketplace supporting local Malaysian products, we work closely with vendors to ensure quality products and reliable service.

By placing an order on our platform, you agree to this Refund & Return Policy.

1. Eligibility for Returns & Refunds

Customers may request a return, replacement, or refund under the following circumstances:

• Wrong item received
• Damaged or defective product
• Missing items from order
• Expired food products
• Product significantly different from description
• Order not received

All requests must be submitted within:

• 3 days of delivery for food and consumable products
• 7 days of delivery for non-consumable products

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless proven defective:

• Opened food items
• Perishable products
• Customized or made-to-order items
• Products damaged due to misuse
• Clearance or promotional items

3. Return Request Process

To request a refund or return, customers must:

• Contact our support team
• Provide order number
• Provide clear photos/videos of the issue
• Submit request within the eligible timeframe

Requests may be rejected if insufficient evidence is provided.

4. Refund Process

Approved refunds may be processed through:

• Original payment method
• Store credit
• Replacement product

Refund processing time may take between 7–14 working days depending on payment providers and banks.

5. Vendor Responsibility

As a marketplace platform:

• Vendors are responsible for product quality and fulfillment
• Vendors may be required to accept valid return or refund claims
• Makanologic Foods reserves the right to mediate disputes and make final decisions where necessary

6. Fraud & Abuse

We reserve the right to:

• Reject suspicious refund requests
• Suspend accounts involved in fraudulent activity
• Withhold refunds pending investigation

7. Contact Us

Makanologic Foods
196, 3rd Floor, Jalan Tun Sambanthan
Brickfields
50470 Kuala Lumpur
Malaysia

Email: info@makanologic.my
Phone: +60 13-660 6008