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Frequently asked questions

Hot Topics

General & About Us

1. What is Makanologic?

Makanologic started as a catering service and has grown into a platform where you can order food, book catering, and discover products from local vendors — all in one place.

2. Do you only sell your own food?

Not anymore. While we still offer our own catering, we also work with local vendors to bring you more variety and choices.

3. Where are you based?

We are based in Malaysia and currently serve selected areas. Delivery coverage may vary depending on the product or vendor.

Orders, Payment & Pricing

1. How do I place an order?

Just browse the website, select what you like, add to cart, and checkout. It’s simple and straightforward.

2. What payment methods do you accept?

We support online payments such as FPX, debit/credit cards, and e-wallets (if available).

3. Can I cancel or change my order?

If your order hasn’t been processed yet, we’ll try our best to help. Just contact us as soon as possible.

4. Why do prices vary between products?

Each product is handled by different vendors, so pricing may differ depending on ingredients, preparation, and portion size.

Shipping & Delivery

1. How long does delivery take?

Delivery usually takes 2–5 working days, depending on your location and the type of product.

2. Do you offer same-day delivery?

For catering or selected items, same-day or scheduled delivery may be available. Contact us to confirm.

3. Can I choose my delivery date/time?

Yes, especially for catering orders. Let us know your preferred schedule and we’ll do our best to arrange it.

4. Do you deliver nationwide?

Some products can be delivered nationwide, while others are limited to certain areas. This depends on the vendor.

Product Quality & Safety

1. How do you ensure product quality?

We work with vendors who meet our basic quality standards, including proper food handling and preparation.

2. Are your products halal?

Many of our products are halal, but it may vary by vendor. Please check product details or contact us if unsure.

3. How is food packaged?

Food is packed securely to maintain freshness and hygiene during delivery.

4. What if I receive a damaged or incorrect order?

Let us know immediately with photos, and we’ll look into it and assist you accordingly.

Customer Support

1. How can I contact customer service?

We are here to help! Our support team is available daily from 7:00 AM to 10:00 PM.

  • WhatsApp: +60147318803

  • Email: support@makanologic.my

  • Live Chat: Click the icon on the bottom right of the page.

For Sellers (#SupportLokal)

1. Who can become a seller?

Anyone with quality food or products — from home cooks to small businesses.

2. Do I need a registered business?

Not necessarily. As long as your products meet our standards, you can apply.

3. How do I start selling?

Just fill in the vendor registration form. We’ll review your application and guide you from there.

4. Are there any fees?

Just fill in the vendor registration form. We’ll review your application and guide you from there.

5. How do I receive orders?

Once approved, your products will be listed and customers can start ordering through the platform.

Do You Have Any Other Questions?

Have a chat with us

Livechat/Whatsapp : 7am-11pm

Give us a call

9am-7pm