Last Updated: 08/05/2026

Welcome to Makanologic Foods (“Platform”, “we”, “our”, or “us”). We are committed to protecting your privacy and personal information in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).

By using our website, registering an account, placing an order, or becoming a vendor, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Customer Information

• Full name
• Phone number
• Email address
• Shipping and billing address
• Payment transaction information (excluding full credit/debit card details which are securely processed by third-party payment gateways)
• Purchase history

Vendor Information

• Business name
• Owner name
• Business registration documents
• Bank account information
• Contact details
• Product and order information

Technical Information

• IP address
• Browser type
• Device information
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and manage orders
• Facilitate payments and payouts
• Verify vendor registrations
• Provide customer support
• Improve website performance and services
• Prevent fraud and abuse
• Send important updates and notifications
• Comply with legal obligations

3. Vendor & Marketplace Operations

Our platform operates as a multi-vendor ecommerce marketplace supporting local Malaysian businesses.

Vendor Responsibilities

Registered vendors are responsible for:

• Product quality and accuracy
• Product inventory
• Packaging and shipping
• Providing valid tracking information
• Compliance with Malaysian laws and regulations

Order Management

We may assist vendors with:

• Product uploads
• Product listing management
• Order coordination
• Customer communication

4. Payment Handling

Payments made by customers are processed through our platform.

• Funds may be temporarily held by us until the order is delivered and confirmed.
• Payments will be released to vendors after successful order completion and verification.
• We reserve the right to delay or withhold payouts in cases involving disputes, fraud investigations, chargebacks, or policy violations.

Makanologic Foods acts solely as a marketplace facilitator and is not a direct seller of third-party vendor products unless otherwise stated.

5. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Payment gateways
• Shipping and logistics partners
• Vendors fulfilling customer orders
• Government authorities if legally required

6. Cookies

We use cookies to:

• Improve user experience
• Remember login sessions
• Analyze website traffic
• Personalize content and promotions

Users may disable cookies through browser settings, though some features may not function properly.

7. Data Security

We implement reasonable security measures to protect user information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure

However, no online platform can guarantee complete security.

8. User Rights

Users may:

• Request access to personal data
• Request corrections to inaccurate information
• Request account deletion
• Withdraw consent where applicable

Requests can be submitted via our contact information.

9. Third-Party Services

Our website may contain links or integrations with third-party services including:

• Payment gateways
• Social media platforms
• Delivery partners

We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related inquiries, please contact:

Makanologic Foods
196, 3rd Floor, Jalan Tun Sambanthan, Brickfields, 50470 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur
Email: info@makanologic.my
Phone: 013-660 6008